Frequently Asked Questions
Everything you need to know about shopping with Mudbrick Herb Cottage
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia, while express shipping options are available for delivery within 1-3 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, certain items like earrings cannot be returned unless faulty.
Are your fabrics sustainably sourced?
Yes, we prioritize natural fibers and ethical manufacturing processes to ensure our botanical-inspired fashion line is as kind to the earth as it is to your skin.
Do you offer international shipping?
Currently, we ship to selected international locations including New Zealand, the UK, and North America. Shipping costs and delivery times are calculated at checkout.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later services like Afterpay and Klarna.